KMD WorkZone Certification Program

Focus in the program is to enable the participants to be able to configure WorkZone to digitize processes in an organization or business.

The KMD WorkZone certification program is a part of our commitment to helping customers realize the full potential and benefits of the WorkZone platform. The certification program is available to customers, consultants and other partners who need to expand their KMD WorkZone competencies.

The certification program is made up of a selection of modules depending on the participants role and required technical skill set. The first and fundamental module in the program is the WorkZone Foundation where participants will gain a deep understanding of KMD Workzone. In the Foundation Module the participants will:

  • Learn how to use the application as a general user
  • Get an insight into the full feature set in KMD WorkZone
  • Learn about the WorkZone data model
  • Learn how to configure case types, master data etc. in KMD WorkZone
  • Learn how to create dashboards in KMD WorkZone
  • Learn how to create digital business support

The Foundation module concludes with a test where the participants are required to configure KMD WorkZone based on a customer test case and complete a multiple choice exam.

For those with a need for a deeper understanding of the WorkZone platform, we offer the advanced modules which have content targeted at both consultants and developers. The advanced modules are:

  • KMD WorkZone OData, for extracting data from WorkZone, using BI tools with WorkZone, building integrations
  • KMD WorkZone InterAct, for designing and building digital forms interacting with WorkZone
  • KMD WorkZone Process, for understanding process/workflow support in WorkZone and configuring workflows and developing new ones
  • KMD WorkZone SmartPost, for configuring secure digital mail in and out of WorkZone and building templates for this.

As a result of the certification program we can now bring partners onboard and give them the competencies they need to help increase the value which customers get from using KMD WorkZone.

We are already collaborating with several consulting firms who all have certified KMD WorkZone consultants.


At Deloitte, we are helping our public sector clients to solve their most complex challenges. With our end-to-end solutions, we help to drive large scale-transformations that ensure a more efficient and digitalized public sector that, in the end, benefit us all.


Michael Theill from Deloitte talks about certification, the platform and the implementation process.



Devoteam is the leading Information Management consultancy in Denmark. We advise on strategy, acquisition, implementation, operation and optimization of ESDH and ECM systems. We tie together consulting and solutions in realizable transformations, and transform ideas to customer-oriented solutions.

The Tech Collective

The Tech Collective has many years of experience with content management and case management (ECM) from both the private and public sector. We believe ECM has a hidden potential for revealing great benefits. Our approach to ECM is collaborative consulting which means including people and organizations into business processes to make the business fit for people.

Michael Madvig from Devoteam talks about certification, the platform, possibilities and the implementation.


Valcon is the premium operations consulting firm in Europe, aspiring to be the happiest company in the world. We have Scandinavian roots and an international profile designed to create value in increasingly complex markets in constant change.


At PwC, we take pride in helping our clients achieve their goals by helping them solve todays and tomorrows challenges. In PwC we have created unique and strong results for our clients across every sector, including the Financial Sector, where PwC Denmark are market leaders. We offer a comprehensive 360-degree consulting service covering all aspects of your financial service business.

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Katharina Thule

Senior Business Specialist

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